PRIVACY POLICY

Freecia Professionals (“Company,” “we,” “our,” or “us”) respects each person’s right to privacy and is dedicated to upholding it. This privacy statement (“Policy”) explains how we gather, use, disclose, and transfer Personal Information (as defined below) from individuals through platforms managed by the company, including www.freecia.in and mobile sites/applications (the “Platforms”), as well as information that the company otherwise gathers, receives, or processes in connection with the offer and sale of its products.

Your consent to the collection and use of the information you disclose on the Platform in accordance with this Policy by accessing and/or using our Platform and providing the information as described in this Policy, including but not limited to your consent for sharing your information as described in this Policy. Please read this Policy carefully as it relates to the gathering, using, and disclosing of your personal data. If you are uncomfortable with any of the terms or policies outlined in this Privacy, further it will be your call to proceed or not.

Furthermore, even if the mobile number you gave the company is listed on the DND or NCPR list pursuant to the Telecom Commercial Communications Customer Preference Regulations, 2018 (the “TRAI Regulations”), you agree and consent to receive all communications relating to our services on that mobile number. You hereby express your interest in and give informed consent to receive communications (including commercial communications) regarding the Company’s services, notwithstanding your registration with the National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register established under the Telecom Regulatory Authority of India). You further certify that no correspondence sent to you by the company or on its behalf will be interpreted as an unsolicited commercial communication in accordance with Regulation 2(bw) of the TRAI Regulations and that you have specifically chosen to receive correspondence on the mobile number you provided in this regard.

For the purposes of this Policy, “Personal Information” shall mean any information relating to you that, directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you and is submitted to and/or collected over the Platform and maintained by the Company in an accessible form; provided, however, that any information that is freely available or accessible in the public domain or that is publicly available on the Internet is not considered Personal Information.

Information we may collect?

We may gather personal information (i) such as name, phone number, and email address; personal information (ii); and sensitive personal information (iii). While certain aspects of our website allow you to explore without registering, others (like placing an order or accessing particular areas of the website) do require registration. Additionally, we may keep track of your product preferences and gather information about you for our current and/or potential affiliates.

Any information relating to a natural person that, directly or indirectly, when combined with other information already accessible or anticipated to be available with a body corporate, is capable of identifying that person is referred to as personal information by the IT Act and the IT Rules.

The IT Act and the IT Rules define sensitive personal data or information of a person as such personal information that consists of information relating to: (i) passwords, (ii) financial information such as Bank accounts, debit or credit cards, (iii) physical, psychological, and mental health conditions, (iv) sexual orientation, (v) medical records and history, (vi) biometric information, (vii) any information that was given to the body corporate under each of the headings for processing, storage, or processing pursuant to a valid contract. However, for the purposes of the IT Rules, any information that is readily accessible in the public domain or provided pursuant to the Right to Information Act of 2005 or any other law currently in effect should not be treated as sensitive personal data or information.

Our third-party service providers may need to get additional information, such as your credit or debit card number and expiration date, bank routing and account number, if you want to buy our items or use our services.

Device Specifications. We may gather device-specific data, such as your device model, operating system, unique device identifiers, and mobile network information, when you access our services through customized programs (apps). We may link information you may have provided to register for particular services or make purchases to your unique device identifier or phone number. Your device-specific information as well as details about the services you’ve used may be found in server logs that are kept by us or by our third-party service providers. We might also keep digital communication logs that record details such your phone number, the number being called from, forwarding numbers, the time and date of calls, the length of calls, and information about SMS routing. We may track device-event data, including crashes, system activity, hardware configurations, browser type, browser language, the date and time of your request, and referral URL, using the IP address or MAC address of your device.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

Although we do generally highlight that our preferred method of communication is email, which has the least negative environmental effects, we do communicate with you using a variety of means and channels, including our Platform, email, phone, and text messaging on your mobile device. In such communications, information may be given to you or received from you.

When you enter your personal information into data fields on our platform as part of a voluntary registration process, the company gathers and keeps the personal information you give us while utilizing our platform. Additionally, we gather and keep your personal data from sponsored social media sites, events, etc. For instance, you might provide your name, address, email, and/or other information to register, order products, get product updates, sign up for newsletters, get offers, get in touch with customer support, or participate in surveys from the company. You shouldn’t give the Company any information that hasn’t been specifically asked for or that you don’t want to supply in order to preserve your privacy. You can choose not to supply certain information, but doing so may prevent you from using our Platform or some of its features.

Every time you interact with us, we automatically gather and store specific sorts of information. This data consists of details about how you use the platform and how you interact with the services and content that are made available through it. Unidentifiable data may be gathered from numerous websites using various technologies, including cookies, Internet tags, and web beacons. Some of this anonymous information, such the URL of the website you just viewed and the browser version your computer is using, is automatically transmitted to the Platform by your Internet browser.

Automatic Collection: By enabling the Company to administer and enhance the Platform, deliver better customer service, modify sites based on user preferences, compile statistics, identify trends, and more, passive information gathering technologies can make it simpler for you to use the Platform. The Platform may not function properly without the usage of passive information collecting tools. Without more identifiable information, the data gathered by these technologies cannot be used to identify you. A unique identity for your mobile device as well as information about your position and it may also be received and stored by us.

Other sources: We may obtain information about you from other sources, such as updated delivery and address data from third parties. We use this information to update our records and make it simpler to deliver your subsequent purchases. If you choose to receive information from us, we may also obtain information about you from third parties who advertise our products or promotional offers. You may also decide to utilize social networking platforms or third-party applications that allow us to gather (or the third party to provide) Personal Information about you, including usage data. To improve our capacity to customise our content and present you with the Products we feel you might find interesting, we may additionally obtain information about you from third parties, such as demographic or marketing-related data about you. The Company does not own, manage, or operate any of these third-party websites, so it is not liable for their privacy practices.

WHAT PERSONAL INFORMATION DO WE COLLECT?

The Company restricts itself to gathering data that is essential to deliver accurate services, execute your order for the Product or issue a refund, and help us develop new products and services.

The categories of Personal Information that we collect and process include the ones listed below:

your name, address (including postal and email), phone number(s), and nation;
birthdate, preferred language, and location;
any publicly accessible information, such as data about you that is readily accessible online;
the names of the recipients of shipments, along with their addresses, phone numbers, and IP addresses;
information about a product’s potential interest, as well as, in some cases, opinions and personal preferences;
You may also give us information such as your bank account information, credit card/debit card or other payment instrument information, as well as your password for using our platform to access the Products;
We might additionally keep track of your Product preferences and get data about you from potential affiliates;
The telephones used to contact our customer care line.
For the purpose of facilitating the delivery of software updates, product support, and other services to you (if any) related to the Platform, we may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals, that is gathered periodically.

WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

Your personal information could be used by the Company to confirm your identity.
Complete the Product transactions and purchases;
Interact with you regarding your account and the Platform’s usage;
Subscribe to our newsletter, answer a survey or marketing message;
Kindly allow us to answer to your demands in a more satisfactory manner;
To reply to customer reviews, comments, or other forms of feedback;
Run a campaign, contest, survey, or other website feature;
Request product ratings and reviews;
After communication (live chat, email, or phone queries), follow up with you;
Permits you to sign in using a social media account and post activity to your social media accounts;
Abide by our legal obligations, rules, and procedures, as well as the enforcement of our terms and conditions and compliance with applicable industry standards;
Enlighten us on your shopping choices;
To measure customer service, evaluate performance, and help us enhance your shopping and product offerings; to undertake marketing and performance research;
Use social media, email, and SMS to provide updates and offers regarding orders;
To better understand you and serve you, do internal research on the demographics, interests, and behaviour of our customers;
Give you access to unique deals on the Platform, customize the content and adverts we deliver to you, and/or tweak the Platform for internal business needs;
The legal foundation for which we amass your personal data is:
Performance of a Contract: Some Personal Information is handled because it is required for us to carry out the terms of our contract with you. When we use your Personal Information to deliver the Products you have ordered through our Platform, for instance, is an illustration of this.
Legitimate Interests: Examples of legitimate interests are situations in which we communicate with you to improve our ability to serve you and send you marketing materials about our products.
Compliance with a Legal Obligation: For some processing kinds, it is important to enable us to meet a legal requirement. An illustration of this would be if we had to keep business records for a set amount of time in order to adhere to national legal standards.
Finally, we may need your agreement to process your personal information in a few specific instances. When we need your permission to collect and process specific Personal Information, we ask for it when you give it to us. Processing won’t start until your permission is obtained. You can revoke your permission in accordance with this Policy, as necessary, by emailing Care@freecia.in

From your usage of the Platform, we may additionally gather and/or produce aggregated and anonymous information. Since we are unable to re-identify you from the anonymized or aggregated data using any method at our disposal, the information is not considered personal information. The de-identified and aggregated data is used for a number of purposes, including assisting us in finding and fixing faults and enhancing the functionality of our Platform. Such data may be used by the Company for a variety of purposes, including internal analysis, analytics, and research. In order to prevent anyone from being able to identify you, we may share this information with third parties for our own or their purposes in an anonymized or aggregated form.

We keep up social media accounts on sites like Facebook, Instagram, LinkedIn, and Twitter. Through social media, you can engage with us by participating in our contests, sharing content from our platform, creating content of your own, and using our social media plug-ins. Depending on your privacy settings at the appropriate social media sites, we may collect information from your interactions with us on social media, such as your user ID, profile image, uploaded photos, and other data. The information may be used by us for the purposes outlined in this Policy. Your usage of social media sites is generally governed by the privacy policies and terms of service of the site operators, and the privacy choices you have made at such sites have a significant impact on the information you share with us and with others.

Payment Information: When you use the Platform to purchase our Products, you might provide payment information, such as credit card numbers and billing details, to third-party intermediary PCI-DSS certified service providers. The payment information is directly submitted by you through the Platform to the PCI/DSS-compliant payment processing service to which the Company has a subscription; the Company does not, other than as expressly provided above, process or store the payment information. Furthermore, these intermediaries are not allowed to keep, utilize, or store your billing information for anything other than processing payments on our behalf.

You are in charge of protecting the privacy of your password and access details if you use the Platform. You agree to bear responsibility for all activities that happen under your password and are in charge of limiting access to your computer, mobile device, etc. Any information that you disclose on your own, that you want us to disclose, or that is disclosed by a third party to whom you have granted access cannot be secured by us.

Calls made to our customer service line may be recorded for quality and training reasons.

HOW DO WE SHARE THE PERSONAL INFORMATION?

Your Personal Information will only be accessible to those we have approved. Only the individuals listed below, who are either governed by this Policy or who adopt measures at least as secure as those outlined in this Policy, may receive your personal information from us:

third parties and our affiliates;

Service providers who, among other things, include beauty partners offering beauty services to the Customers, conduct services on our behalf under our directions. However, except as required to carry out tasks on our behalf or in accordance with legal requirements, these service providers will not be permitted to use or disclose such information;

We don’t share, rent, or sell your personal information with anybody.

We may transfer or disclose your Personal Information to that business entity if we intend to merge with, sell all or a substantial portion of our business to, or engage in another similar transaction with, that business entity. That business entity may then use that information to evaluate the proposed transaction, to operate and manage the affairs of the acquired business, or for other purposes specified in this Policy.

To help detect and prevent identity theft, fraud, and other potentially criminal conduct, we may share Personal Information with our other business entities, who may use it in line with this Policy. We may also link multiple accounts to stop exploitation of our platform. Please refrain from giving us any information if you oppose to such sharing.

We may employ other businesses and people to carry out tasks on our behalf in accordance with this Policy. Examples include companies that handle orders, send packages, analyse data, offer customer assistance, provide email services, host websites, and provide fulfilment (such as companies that plan mailings). These third parties may be given access to Personal Information necessary for them to carry out their duties, but they are not permitted to use that information for any purpose other than those listed in this Policy and on our behalf.

Additionally, you could occasionally have the choice to allow the sharing of your information with a third party, like an event or promotion co-sponsor. If you agree, we will share your information with that third party, who may use it however they see fit in accordance with their own policies and for their own purposes.

Despite anything stated in this policy, we reserve the right to disclose personal data if forced to do so by law or if we have a good faith belief that doing so is essential to comply with court orders or other legal processes. In the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our Customers or the general public, we may disclose Personal Information to law enforcement agencies, third party right owners, or others.

RETENTION OF PERSONAL INFORMATION

Your Personal Information will only be kept by us for as long as necessary, permitted, or mandated by applicable law or regulatory requirements. Additionally, if it’s required to fulfil the objectives for which it was acquired (such as to comply with any legal, administrative, accounting, or other reporting requirements), we may keep your personal information for as long as that is necessary. According to this Policy, your personal information is protected from unauthorized access and disclosure.

Additionally, we keep reasonable and sufficient administrative, technological, and physical precautions in place to defend against accidental, unlawful, or unauthorized destruction, loss, modification, access, disclosure, or use of your Personal Information.

OPTING OUT

All users of the Platform have the option to choose not to receive any promotional or marketing emails from us. You can reach out to us at the address listed below if you do not want to receive any promotional or marketing emails from us.

Your Options for Opting Out:

You can choose how your Personal Information is used in the following ways:

Opt out option:

What you need to do

In connection to your account, updating your personal information

By logging into your account and visiting the “My Account” page, changing or updating your name, email address, security questions, and other preferences, or by calling a customer service representative.

receiving emails with news and advertisements

Any promotional email you get has a “unsubscribe” option that you can click to access. To stop receiving any promotional email or message, you may also change your email choices on your “My Account” page or by calling a customer service representative.

Take content out of the customer review

By sending specifics to care@freecia.in , you can delete anything that you submitted in a public area, like as a part of ratings and reviews. Please be aware that while we will make every effort to comply with your request to have information removed, there may still be historical copies of the information, known as “caches,” on the internet.

WITHDRAWAL OF CONSENT

You have the right to revoke your agreement at any time by sending us a written notice at care@freecia.in if you have agreed to the collection, use, and/or sharing of your Personal Information as described in this Policy. You may always switch off location services on your device when sharing your location through a mobile app. Please be aware that any processing we did before to receiving your consent is still legal. However, despite such a request, we reserve the right to keep this data in order to meet our legal duties, settle disputes, and enforce our agreements.

HOW WE STORE YOUR PERSONAL INFORMATION ?

We may use other internally hosted technology or our own secure on-site servers to store personal data. In order to support the Company’s business operations, your Personal Information may also be stored by third parties who the Company has engaged with using cloud services or other technology.

The Company requires such parties to apply at least the same degree of security as we do, to secure your Personal Information. These third parties do not use or have access to your Personal Information other than for cloud storage and retrieval.

DISPOSAL OF PERSONAL INFORMATION

We will ensure that your privacy is safeguarded and only use your Personal Information for those purposes. When personal information is no longer required, we will take reasonable steps to delete it or completely de-identify it.

Do we use cookies?

We might keep tabs on your choices and activity on the Platform. “Cookies” are little data files that websites can send to your computer’s hard drive when you use a web browser (if you permit this). They maintain a record of your activity on the Platform, making it easier for you to navigate the site on subsequent visits. A wide range of data, including the frequency with which you access the Platform, registration details, and the frequency with which you see a specific page or other item on the Platform, may be stored in the Cookies. Most significant websites utilize cookies as a standard practice to better serve their users. Although most browsers are set up to accept cookies, blocking cookies is a simple modification that may be made.
Your consent to our usage of cookies if you continue to use the Platform. You can disable cookies in your browser settings if you disagree with how we use them, but doing so might prevent you from using some features of the Platform.
Cookies serve the following purposes for us:
Recognize and remember the customer’s preferences for further visits.
Note the advertising.
In order to provide users with a better website experience and tools in the future, compile aggregate data on site interactions and traffic. We might also make use of reliable third-party services to monitor this data on our behalf.
You have the option to either turn off all cookies or have your computer alert you each time one is sent. You accomplish this by using the browser’s options. To find out how to properly alter your cookies, look in the help menu of your browser.
if you disable cookies, some functions won’t work. It won’t have an impact on how efficiently your site works for customers.
You will nevertheless be able to submit orders.

LINKS TO THIRD PARTY ADVERTISEMNTS OR SITES

On our Platform, we might connect to websites that belong to or are run by third parties. Please be aware that even if the Company supplies information or Products to the owner of those websites, the Company has no control over the material on those websites. They are independent from the Company. The Company does not guarantee, support, or assume any liability for the use of, or the content of, such website. Furthermore, we disclaim all liability and responsibility for any harm or loss caused by the use of any third-party websites. Before accessing or utilizing a third-party website, you should carefully read the terms and conditions and privacy policy of that website.

THIRD PARTY ANALYTICS

To assess your use of the Platform, create activity reports, gather demographic information, examine performance metrics, and gather and assess additional data regarding the Platform as well as mobile and internet usage, we use third-party analytics providers. These third parties use cookies and other technologies to evaluate the information we receive, provide to us, and, in some cases, link it to other data that is stored in our surroundings or those of third parties. You agree that these analytics providers may process information about you in the ways and for the purposes specified in this Policy.

CHILDREN

We do not intentionally collect Personal Information from users under the age of eighteen (18) and our Platform is not intended for users under that age. You are welcome to explore our Platform if you are under the age of eighteen (18), but we ask that you not submit any Personal Information to us. You cannot, for instance, register. If we discover that we unintentionally collected Personal Information from a Platform user under the age of eighteen (18), we will remove the data from our files.

SECURITY

Regardless of the format in which it is stored, we make every effort to protect the Personal Information against loss or theft as well as unauthorized access, disclosure, copying, use, or alteration with security protections adequate to the sensitivity of the Personal Information. We protect personal information using a number of strategies. They consist of:

Technical tools: encryption and passwords, generally following accepted industry best practices.
Physical safeguards include lockable filing drawers, gated offices, and alarm systems.
Organizational controls include security clearances, need-to-know access restrictions, staff training, and confidentiality agreements.

Another top priority is online security. To prevent unauthorized use of your Personal Information, we use security measures including encryption and authentication methods. Firewalls are used to prevent unauthorized users from accessing and tampering with the files and other data we maintain on our servers and network.

Additionally, we make every effort to maintain your personal information correct and up to date to the best of our ability in case it becomes essential for the intended use. We recognize the value you place on the Personal Information you have entrusted to us, so we have (i) taken all necessary precautions to keep it safe, secure, and free from misuse or intrusion, and (ii) made it possible for you to review and edit it.

We frequently scan for malware.

Only a small group of people with particular access permissions and who are obligated to maintain the information’s confidentiality can access your personal information, which is kept behind guarded networks. Additionally, Secure Socket Layer (SSL) technology is used to encrypt all sensitive or credit information you provide.

To keep your Personal Information safe, we take a number of security precautions whenever a customer inputs, uploads, or accesses their information on our website.

However, we will not be held responsible for any loss, harm, or damage (direct, indirect, incidental, consequential, or otherwise) incurred by any customers as a result of a third party’s unauthorized access to or misuse of their personal information.

POLICY REVIEW

Please be aware that we occasionally review and tweak this, Policy. When modifications are made, the Policy link will have a notation that reads “Revised (date),” letting you know that you should study the new terms, which take effect right away after being posted on this page. You agree to the updated Policy and any changes thereto on a prospective basis by using the Platform after any modifications have been made.

PRIVACY CONCERNS

If you have any questions or concerns about how your personal information is being handled, or if you have any complaints, please get in touch with:

Grievance Officer:

Name: Farman Saifi

E-mail: care@freecia.in

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